Key Responsibilities
- Own day to day delivery for digital projects and retainers
- Translate briefs into clear delivery plans with milestones and owners
- Track progress, manage dependencies, and identify risks before they become problems
- Balance scope, time, and quality to keep work moving without surprises
- Convert Discovery, UX, UI and development outputs into coordinated workstreams
- Work team leads to review outputs and secure quality sign off
- Champion best practice standards for performance, accessibility and usability
- Remove project blockers to provide practical support cross functional teams
- Partner closely with Account Directors to keep client communication clear and consistent
- Proven experience delivering websites, apps or digital products
- Strong organisational skills and comfort managing multiple concurrent workstreams
- Confident working across UX, design and engineering
- Clear, practical communicator with clients and internal teams
- Commercially aware and proactive in managing delivery risk
- Pragmatic decision making and good judgment under pressure
- An ability to turn chaos into calm. This is non negotiable
- You own practical delivery and coordination (the Account Director owns strategy and final commercial decisions)
- A calm, supportive presence for teams and clients
- Flexible as priorities and context evolves
- Believe that projects can launch on time AND to a high standard
- Leave the ego at the door and focus on what ships
- Value focus, trust and craft over process theatre
- Work on meaningful projects for organisations doing good work
- Clear growth path within delivery and client services team
- Central Auckland location with great amenities and public transport
- Work alongside experienced designers and engineers on modern web frameworks
- Team culture shaped by strong values around care, collaboration, purpose and stewardship
- Enjoy four days in the office, with one day WFH to keep things flexible